Garbage/Recycling Service

Tiger Sanitation logo

Solid waste services is provide by Tiger Sanitation.

 

  • Why did the City of Leon Valley change the residential and commercial waste and recycle service provider and why was the residential trash service changed from two (2) times per week to one (1) time per week? 
    • These changes, including a desire for one time per week service, are the result of citizen feedback received during the City of Leon Valley Town Hall Meetings and Coffee with the Mayor meetings held in early 2017.
    • Benefits of one (1) time per week waste collection:
      • Safer due to less heavy truck traffic in neighborhoods
      • Less wear and tear on City streets
      • More environmentally friendly due to less emissions
      • Encourages more recycling
    • The City initiated a competitive bid process (RFP) in September 2017 as result of this citizen feedback.
    • City of Leon Valley staff reviewed and scored all competitive proposals and then made a recommendation to City Council during the December 5, 2017 Council Meeting. 
    • Tiger Sanitation was deemed to be the most cost effective and best value of the City of Leon Valley. 
  • Who is Tiger Sanitation?
    • Tiger is a local, family owned and certified Women Business Enterprise (WBE) that has served Bexar and surrounding counties for over 25 years. They provide residential, commercial and industrial waste and recycle collections services to over 85,000 customers. They conduct business by a simple philosophy; provide an exceptional employee experience and an exceptional customer experience while creating value in all that we do. They are purposeful in their daily actions to excel in safety and compliance, customer satisfaction and operational excellence. Welcome to the Tiger family! 
  • When are my service days? 
    • Tiger observes New Year's Day, Thanksgiving, and Christmas as holidays closed for business. During each of these weeks, service days will slide one day if the observed holiday falls on a Monday, Tuesday or Wednesday. All other holidays will be serviced as regularly scheduled. 
  • What is included in the Residential Waste and Recycling services? 
    • Each resident will receive a new 95 gallon waste cart and a new 95 gallon recycle cart with one (1) time per week curbside waste and recycle collection service. Residents may opt for a 65 gallon waste cart instead of a 95 gallon waste cart - see below for more information. Carts must be placed within three (3) feet of the curb/street by 7:00 A.M. of the scheduled service day. 
    • Handicap, elderly or special needs customers may contact Tiger to establish special service arrangements. Call 210-333-4287 for additional details. 
    • Each resident may set out an additional four (4) bundles, bags or personal containers. Bags and personal containers must each be 30 gallons or less and weigh 35 pounds or less. Bundles (tree or shrubbery cuttings) must be securely tied together forming an easy to handle package, not exceeding 4 four feet in length, 12 inches in diameter and 35 pounds in weight. 
    • Tiger will provide semi-annual curbside loose brush and bulk collection. Dates to be determined. Each resident may place loose brush and bulky itemas (white goods, appliances, furniture, and other over sized household items). Loose Brush and Bulk items must be separated and be placed within three (3) feet of the curb/street by 7:00 A.M. of the scheduled service day. 
    • Additional "On Call" bulk collection services are available throughout the year. Email or call our customer service team at //customerservice@tiger-tx.com">customerservice@tiger-tx.com or (210) 333-4287 for rates and more information. 
    • Please refer to the "Policies" online for additional service terms and conditions. 
  • How can I make payments?
    • Payments may be made to Tiger Sanitation as follows:
      • Pay online at www.tigersanitation.com
      • Pay with Auto Draft using a Visa, MasterCard, or Discover Card
      • Pay by mail with checks or money orders
      • ay by phone at (210) 333-4287
      • Pay at the office located at 6315 US 87 E, San Antonio, TX 78222
      • See Residential Policies for additional infomration and restrictions
  • Who do I contact if I have a question, concern, complaint, or compliment? 

Supporting Documents

PDF icon Amended Schedule of Services and Rates Sheet (69 KB)
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