Hours of Operation
Existing customers may pay their water/sewer bills at Leon Valley City Hall, from 7:30 am to 6:00 pm, Monday through Thursday, and from 8:00 am to 5:00 pm, on Fridays. Applicants wishing to establish new service and have their water turned on the same day must submit their application and pay the deposit no later than 2 pm. To speak to a customer service representative, please call (210) 684-1391 x 224.
- For water and sewer billing questions call Yvonne Acuña at (210) 684-1391 ext. 224.
- For water and sewer problems contact the Public Works Department at (210) 681-1232, Monday - Friday 7:00 a.m. - 4:00 p.m.
- For emergencies after hours, weekends, and holidays, please contact the Leon Valley Police Department dispatch office at (210) 684-3215.
- Water charges for residential and commercial users are determined by the Customer's water usage during the billing cycle. The billing cycle is generally from the 15th of the month to the 15th of the next month.
- Water bills are due on the 10th of each month.
- Water charges are billed in 1,000's of gallons. (e.g. 50 = 5,000 gallons)
- In Person at Leon Valley City Hall during regular business hours (Monday - Thursday 7:30 a.m. - 5:30 p.m. and Friday 7:30 a.m. - 11:30 a.m.). Cash, checks, and debit cards with a MasterCard or Visa logo are accepted.
- Online - Visit our website to view your balance, signup for ebilling, or make a payment. You may make a one-time MasterCard or Visa credit card payment. A charge of $1.25 per transaction is accessed.
- Automatic Draft - This free service will electronically transfer funds from your checking or savings account on the 10th of each month. To participate in this program you will need to complete an Automatic Draft form and provide a blank voided check. The Automatic Draft form is available for download or at City Hall.
- Pay by Mail - Payments may be mailed to 6400 El Verde Road, Leon Valley, TX 78238. Remember to include the top portion of your water bill along with a check, cashier's check, or money order. Please do not send cash.
- 24 hr Drop Box - A drop box is located outside the front entrance of City Hall.
- Pay by Phone - Payment can be made by calling 1 (855) 606-3490 using our automated phone service. A charge of $1.25 per transaction is accessed.